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Tomtom Connected to PC but Not Recognised?

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I was trying to update my TomTom Go VIA 52 but no matter what I did, it would not get recognised by the TomTom MyDrive Connect software.

I tried another PC, same issue. I tried a third PC, but the same issue.

The device was charging but was not recognised.

I thought it must be a cable issue, the original cable was damaged so I found a right-angle micro USB spare cable and used that, it was working fine.

I found a thicker 20 or 28awg cable and it worked fine, it connected the first time and the screen was a little brighter.

I have now ordered this cable so I don’t have the cable end sticking out.

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