I was trying to update my TomTom Go VIA 52 but no matter what I did, it would not get recognised by the TomTom MyDrive Connect software.
I tried another PC, same issue. I tried a third PC, but the same issue.
The device was charging but was not recognised.
I thought it must be a cable issue, the original cable was damaged so I found a right-angle micro USB spare cable and used that, it was working fine.
I found a thicker 20 or 28awg cable and it worked fine, it connected the first time and the screen was a little brighter.
I have now ordered this cable so I don’t have the cable end sticking out.